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Terms & Conditions

Tickets and Other Sales

  • Please note all seating purchases are final and refunds in part or in whole cannot be made if you or a member of your party is unable to attend or is refused entry due to late arrival.

    Tickets can be exchanged for the same production up to 48 hours in advance, subject to availability.

  • If an event has sold out we can attempt to try and re-sell your tickets once we have sold all of our own available tickets, including any last minute holds we may have. Please note that we cannot guarantee the re-sale of your tickets. If they are re-sold, you will be contacted by the Box Office. We reserve the right not to accept tickets for re-sale.

  • We reserve the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. 

  • Reselling a ticket for profit or commercial gain makes it void. The Playground Theatre will cancel your booking and the ticketholder will be refused entry. The Playground Theatre will blacklist any buyer if the buyer resells or offers for re-sale any ticket through a secondary ticketing facility as defined in the Consumer Rights Act 2015.

  • Where a concession is claimed, tickets may only be available for collection on the day of the performance and proof of identity and concession entitlement may be required (proof of age or student status, for example). From time to time, other conditions may be in place for specific ticket types or performances (for example, restrictions on the number of tickets you are able to purchase). Please read these carefully, as by purchasing tickets, you agree to abide by these extra terms and conditions.

  • See our Privacy Policy for more information about the data we store and how we look after it.

Conditions of Entry

  • Every member of the audience must have a ticket.

  • We reserve the right to refuse admission or eject any person that it believes is likely to cause a nuisance, disturbance or threat to other audience members, the venue or workers at the theatre.

  • Electronic devices should be switched off before entering the auditorium.

  • The use of cameras and filming equipment is strictly prohibited.

  • The Playground Theatre may carry out general filming, sound recording or photography in or around the venue. By entering the venue, you and your party are consenting to being filmed, recorded or photographed as a member of the audience. If you have any issue with this please speak to a member of our staff.

  • CCTV is in operation in the theatre.

  • Strobe lighting, smoke effects and gunshots are sometimes used in productions; details are available at the Box Office prior to a performance.

  • Please note that the Playground Theatre does not have cloakroom or storage facilities for bicycles or luggage.

  • The Playground Theatre accepts no responsibility for any personal property brought to the venue

  • Alcoholic drinks purchased off site are not permitted for consumption inside the venue.

  • Any alcoholic drinks purchased at the venue are for consumption on premises only.

  • Drinks purchased at the theatre bar may be taken into the auditorium in plastic cups.

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